| As a recipient of the “United States Small Business Administrations Award for Excellence in Business” and a certified State of Maine minority owned business, our quest is to be the primary vendor of choice in the item processing and financial consumable supplies industry by combining state of the art e-commerce technology, guaranteed quality products, competitive pricing and experienced, highly skilled, knowledgeable sales and service champions. We believe that each interaction with our customers is an opportunity and moment of truth. During any interaction with our customers our goal is to provide a level of service that results in the customer saying “WOW”!
We believe that our customers are not an interruption of our business rather they are the main purpose for our existence.
We have painstakingly provided our “Customer Business Teams” with all the tools required in order that these teams have the ownership and authority required to make instant decisions, overcome challenges, and service our customers at a level in excess of the industry norm. Teams have been developed based on both telephone and real time face to face customer support. We strongly believe that, in the ever changing item processing industry, new mission critical products, services and support are created and implemented as a result of our ability to visit our customer’s place of business.
- We believe our capabilities are many.
- Our strengths are second to none.
- Our values, ethics and reliability are clear and unwavering.
- And our will to be sales and marketing champions is boundless.
Our mission is for every employee and customer alike to see, experience and believe that we make a difference. We want to make a difference in the communities we live, the people we interact with and the industry we serve. We measure the success of this difference based on honest customer interaction resulting in unsurpassed satisfaction.
 Listed below is a copy of the “THE FOUR AGREEMENTS” by Don Miguel Ruiz, this is one of several contributions made by our Chief Financial Officer, Donna Klein.
These agreements are such strong guiding working principals that the management of Eagle Quest Solutions, Inc. has adopted these principals as the fundamental corner stone of all of our corporate endeavors.
THE FOUR AGREEMENTS:
- Be Impeccable with Your Word
Speak with integrity. Say only what you mean. Avoid using the word to speak against yourself or to gossip about others. Use the power of your word in the direction of truth and love.
- Don't Take Anything Personally
Nothing others do is because of you. What others say and do is a projection of their own reality, their own dream. When you are immune to the opinions and actions of others, you won’t be the victim of needless suffering.
- Don't Make Assumptions
Find the courage to ask questions and to express what you really want. Communicate with others as clearly as you can to avoid misunderstandings, sadness and drama. With just this one agreement, you can completely transform your life.
- Always do your best
Your best is going to change from moment to moment; it will be different when you are healthy as opposed to sick. Under any circumstance, simply do your best and you will avoid self-judgment, self-abuse and regret.
Where each order is processed and shipped with family Integrity and pride!
|
